Refunds & Returns

Last updated: 14 October 2026

Your right of withdrawal

If you are a consumer in the European Union you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason.

Items excluded from withdrawal

For hygiene reasons the right of withdrawal does not apply to eyewear that has been unsealed. Sunglasses and lenses are sealed for hygiene; once the seal is broken the item cannot be returned unless it is faulty. Personalised or made-to-measure items are also excluded. If you are unsure whether an item is sealed, contact us before opening it.

How to exercise your right

Email iohmcelebration@gmail.com within 14 days of delivery with your order number, the items you want to return, and your name and delivery address. We will send you return instructions. Do not send anything back before you have received them.

Return shipping

Return postage is paid by you, except where the item is faulty or we sent the wrong item, in which case we cover the return cost.

Condition of returned goods

You may handle the item as you would in a physical shop. If you return an item that shows use beyond what is necessary to establish its nature, characteristics and function, we may deduct a reduction from your refund.

Refunds

We refund you within 14 days of receiving the returned goods, or of you proving you sent them back, whichever is earlier. We use the same payment method you used and include the standard outbound shipping cost. We may withhold the refund until we have received the goods back.

Faulty or wrong items

EU law gives you a legal guarantee of conformity for 2 years from delivery. If an item arrives faulty, damaged, or is not what you ordered, contact us as soon as possible and we will repair, replace or refund it, including reasonable return shipping.

How to contact us

iohmcelebration@gmail.com — OM Celebration, Pianolaan 10, 7577 LN Oldenzaal, Netherlands. Phone +31 6 21606993.